Case Study: Commercial Kitchen

Commercial Kitchen – Florida

Santi Clean was engaged to perform mitigation, remediation, and sanitization activities for a large commercial kitchen servicing a Florida International Airport.

Santi Clean performed a thorough top-to-bottom sanitization of the entire facility including walk-in coolers and freezers. All activities were performed while the facility was still in 24-hour operations. Santi Clean utilized specialized containment and air purification equipment to complete the project with zero downtime to the client. Santi Clean passed post-remedial verification and clearance from the Industrial Hygienist.

About the Author: Dwayne Waxer

I have completed some of the highest profile clients in the southern United States and work very closely with the best manufacturer of safe products in the world. I have been doing Infection Prevention and control for over 10 years.

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FIVE STARS. The same team of workers showed up each day, which helped me understand what to expect and made the entire process feel consistent and trustworthy. They explained every step clearly, including the process and expected outcomes, and offered helpful suggestions with solid reasoning behind them. Their input was reliable, and they were always available to answer my questions. Overall, they made a stressful situation much easier to manage. Highly recommend for professionalism, consistency, and honesty.

- Donna M.

We were extremely satisfied with the mold remediation services provided by Santi Clean, owned by Dwayne and Jenny Waxer.

Our biggest concern going into this process was that we had experienced a similar mold problem 15–18 months earlier, and unfortunately, the previous remediation was not done correctly and the mold eventually returned. Because of that experience, we were extremely cautious about choosing the right company this time.

Santi Clean came highly recommended by one of my wife’s doctors, and from the very beginning, Dwayne and Jenny exceeded our expectations in every way. They were professional, knowledgeable, thorough, and genuinely concerned about doing the job correctly.

They also went above and beyond by helping us find reputable vendors for some of the additional work we needed, including replacing our HVAC unit and the ductwork. Their help made what could have been a very stressful process much easier for us.

We truly could not be more pleased with the work and service we received. I would give Santi Clean an A+ without hesitation and highly recommend them to anyone dealing with a mold problem. If you are looking for a mold remediation company, I strongly recommend calling Dwayne. He will take the time to listen, explain what needs to be done, and point you in the right direction.

Thank you, Dwayne and Jenny, for taking such great care of us!

- Joe & Darlene

I couldn’t be more satisfied with the services provided by Santi Clean. From the very first call, the team made me feel confident that my home was in the right hands. I originally had concerns about hiring a mitigation/remediation company—mainly around transparency, cost, and whether the job would actually be done thoroughly. Santi Clean addressed every doubt by explaining the entire process clearly, providing honest recommendations, and showing me exactly what needed to be done and why.

Their work far exceeded my expectations. Not only did they handle the mold remediation with exceptional care, but they also went above and beyond to ensure my home was safe, clean, and fully restored. Every member of the team demonstrated true professionalism and expertise. They were punctual, respectful, and incredibly knowledgeable, which gave me so much peace of mind throughout the entire project.

The timeline was impressive as well. Santi Clean worked efficiently without ever cutting corners, and they kept me updated every step of the way. What I expected to be a stressful, drawn-out process ended up being smooth, organized, and surprisingly fast.

Without hesitation, I would recommend Santi Clean to any family or friends dealing with water damage or mold issues. Their dedication, quality of work, and customer service are truly unmatched.

- Aubrey C.

I would like to express my satisfaction and gratitude to Santee clean remediation services, I was so apprehensive at first because I had never experienced a water damage situation, I call them my team because they came on time everyday for 2 weeks there was no cutting corners, they made me feel so at peace and comfortable in bad situation, they truely were timely,professional and very polite to me,when the job was complete everything was Santee clean and I felt save, my neighbors came over and couldnot believe how neat and clean of a job that they did, my landscaper came in and said mrs Brown they did you right,i could drop a peice of chicken on this concrete foor and pick it up and eat it🤣 I would recommend this company to family and friends, they are a 10 out of ten my home is now water free and mold free, and one more thing my team worked laughed and sang togeather which told my heart they love what they do I miss their joyful spirits so if you need water or mold remediation you willnot go wrong by contacting this company.

- Cheryl B.

Jenny and Dwayne and the entire team at Santi Clean are the absolute best partners you could ask for when dealing with the complex and overwhelming issues related to mold or water damage. It’s hard to know who to trust in those situations, and the Santi Clean team has the expertise to guide you through the entire process. They responded to our initial inquiry immediately and had a mitigation plan in place within 24 hours, which was such a relief. Throughout the process, the team was incredibly professional, patient in answering all of our questions, and they get the job done extremely quickly at the highest quality. We have worked with them multiple times and are so grateful to have a partner that does things right the first time, and helps our home to be the safe have that we want to be.

- Melanie Y.

Words cannot describe how thankful I am to you and your guys. I cannot believe all the work they got done let alone they removed all the debris!! I am so thankful for you and for them!!

When I get back down there I am going to do something for you all. Please stay safe and let your guys know I texted and what a godsend you all are. I am just so grateful. Please be safe. ❤️

- Dawn Danz

I would definitely recommend them
to anybody that has water damage and is in need of mitigating their home. Once again to
thank for a job well done Dwayne and Jenny.

- Ricky R.

We were in the home during the entire process and were extremely pleased with the professionalism and courtesy shown to us by the employees.

- Kevin & Charlene M.

I can’t begin to tell you how impressed I am with the crew they sent to my home, they were courteous and professional. They were a bunch of hard-working guys and did an excellent job of being careful with my home and it’s belongings.

- Cheryl Allen

I was very satisfied with the work Santi Clean performed on all my rent houses after Hurricane Ida. Dwayne and Jenny were very professional and kept me updated constantly regarding the work being performed. I would definitely recommend Santi Clean to my family and friends.

- James Bouterie

Our initial concern was hiring someone that was going to tear down stuff that wasn’t necessary to tear down just to get more business. Santi Clean didn’t do that. They very carefully went through the house and made sure they were only demoing what was absolutely necessary and water damaged.

- Jennifer Aulsebrook

My initial concerns were going to be the cost involved. They worked directly with my insurance company and agreed to only charge what the insurance company would pay them.

- Jared Gross

Dwayne brought in a specialist in mold removal for a second opinion. We would and did recommend them to other people who also had hurricane damage. They are great people.

- Renee & John Milek

Because of Santi Clean’s expertise, and the extensive documentation and pictures provided, my insurance company did not question any of the additional findings and properly compensated us for the repairs.

- Drayton McClelland

When our office building received water damage from Hurricane Ida we realized we needed help to assess damages. I feel confident we got fair compensation from our insurance company for the remediation and repairs necessary and feel working with Santi Clean enhanced our total results.

- Lenny Wguespack

We were overwhelmed at first by the potential scope of the project since we thought we just needed to replace some ceilings, not gut most of the house.The moment they came in and measured the moisture in the walls, documenting each step with photographs. Their expertise paid off later in our dealing with the state insurance company after our company went under.

- Lesley Marcello

We were emotionally devastated and completely overwhelmed when Hurricane Ian destroyed our home. Moving from devastation to action seemed almost impossible. Hiring Santi Clean was the best decision we made. Santi Clean documented the extent of the damage from the water intrusion, which enabled us to receive fair reimbursement from our insurance company.

- Liz Elliott

My rating for their service is 💯⭐️⭐️⭐️⭐️⭐️. When Dwayne and Jenny first came into my house they felt like family. Friendly and answered any questions that we had. They exceeded in their services by being prompt and knowledgeable about what needed to be done.

- Madonna Triche

Our Olympus desk claim manager said “ he had heard nothing but good things about this company, and felt good about us using them.” They started the job and finish the job exactly in the timeline that they told me they would.

This is a very transparent, innovative, ethical, courteous, supportive, welcoming company that I highly recommend.

- Mark Demma

Would you recommend our services to family and friends facing similar issues? I did and will continue to.

- Mike Kieffer

How would you describe the overall timeline and efficiency or the project? Timelines met. This was very impressive, as the timeline was met during the post aftermath of Hurricane Ida.

- Mike Vinci

I was extremely satisfied and did in fact recommend Santi Clean to my neighbor. The job was handled professionally, but Dwayne and Jenny made it feel personal. They calmed me down when I was so upset and distraught about the whole mess.

- Pamela Barker

There are not enough good things to say about SantiClean and all of their employees! From the moment of first contact with the Waxers for a quote, throughout the job and to completion it was a pleasure to deal with them. Quick response to communications, professional and efficient completion of the work (to include the care and cleanliness of their work) was amazing!

- Troy Szukhent

Were you pleased with the professionalism and expertise demonstrated by our employees? I was not on site, but felt comfortable through each step of the remediation work.

- Tom Hunter

On a scale from 1 to 10, I would give Santi Clean a 10. They were professionals from the beginning to the end. I have recommended them to at least five of our neighbors and will continue to recommend them.
Thank You, Duane, Jenny, and the crew, for ALL your help!